How Can We Help?

Simply choose the product you would like to purchase and select Add to Cart. Once you are ready, go to your cart and follow the checkout steps to complete your order.

Orders are generally processed within 3 working days before dispatch.

Please allow the processing period to be completed before requesting an order status update.

We accept Visa, Mastercard, and Afterpay.

For further information about payment processing, please refer to our Terms & Conditions.

Yes. All prices displayed on FlyHugz NZ are in New Zealand Dollars (NZD).

Standard freight is $9.99 NZD nationwide.

For shipping information to Australia or other international destinations, please refer to our Delivery page.

Once dispatched, orders generally take approximately 7–21 working days to arrive, depending on your geographical location.

Orders being delivered near Christchurch may arrive sooner.

Please remember that orders also require up to 3 working days for processing before dispatch.

Orders are generally dispatched within 3 working days after your order is placed.

We ask customers to allow the standard delivery timeframe before requesting tracking information.

We generally do not respond to tracking enquiries made within the first three weeks after an order is placed, as the parcel may still be travelling within the normal delivery period.

If your order has not arrived after 21 working days, please contact us with your order number so we can assist with available delivery information.

Returns and exchanges are subject to the eligibility requirements outlined in the FlyHugz Terms & Conditions.

If your product meets the applicable criteria, please follow the return or exchange process provided in the relevant section of our Terms & Conditions.

Please contact us by email and include:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• A video showing the fault where appropriate

Providing this information helps our team review the issue more efficiently.

Customer privacy and security are important to us. FlyHugz takes precautions to protect customer information in accordance with our privacy practices.

For complete information about how personal information is handled, please refer to the Privacy section of our Terms & Conditions.

You can request account deletion by contacting us electronically through our Contact Us page or through the available website messaging options.

You can contact us through the Quick Message option available on the website or through our Contact Us page.

For order-related enquiries, please include your order number and details of the issue.

Due to the volume of scam and unsolicited calls we receive, we are currently unable to provide assistance through phone calls or voice messages.

Please contact us electronically so your enquiry can be properly recorded and directed to the appropriate team member.