SHIPPING & DELIVERY INFORMATION

Shipping & Delivery

We are a small New Zealand team processing orders manually. Please review the estimated delivery timeframes below before placing your order.

Please note: Delivery timeframes are estimates only. Rural locations, customs, local delivery networks and other circumstances outside our control may cause delays.

BEFORE YOU CONTACT US

Order Updates & Tracking

We do not provide tracking numbers as a standard practice. Please allow your order to travel within the stated delivery timeframe before requesting an update.

If your order has not arrived within 21 working days, please contact us with your order number. Where available, we can provide a tracking update.

SHIPPING OPTIONS

Delivery by Destination

Review the available shipping information for New Zealand, Australia and selected international destinations.

NEW ZEALAND

New Zealand Shipping

New Zealand orders may be delivered by NZ Post, Courier IT or another courier service. Orders near Christchurch may arrive sooner depending on the delivery network and destination.

SHIPPER

NZ Post / Courier IT

ESTIMATED TIME

7–21 working days

Rural deliveries: Certain rural destinations may take additional time, so please allow up to 21 working days.

AUSTRALIA

Australia Shipping

Standard and express delivery options may be available for Australian orders. Please contact us for more information regarding rural-area shipping.

SHIPPER

Australia Post / Courier IT

ESTIMATED TIME

7–21 working days

SHIPPING

$14.99 NZD

SHIPPER

DHL

ESTIMATED TIME

Overnight

SHIPPING

$50.00 NZD

Rural areas: Please contact us for further information regarding rural shipping requirements.

INTERNATIONAL

Worldwide Shipping

FlyHugz ships to selected international destinations from different fulfilment centres depending on location and product availability.

DESTINATION

Selected worldwide destinations

AVERAGE SHIPPING TIME

About 7–21 working days

Customs & international delivery: Customs processing and additional delivery time to overseas locations are outside our control.

NEED HELP?

Contact Our Team

For order issues, email us with your order number and details of the issue. For urgent questions or faulty items, please include clear photographs and a video where appropriate.

Due to a high volume of scam calls, we do not respond to calls or voice messages. Email is the quickest way to reach our team.

Contact Us

For further information about shipping, delivery and customer responsibilities, please refer to our Terms & Conditions .