FAQS
How can we help? Choose a category to quickly find the help you need.
Important Notice:Due to a high volume of scam calls, we cannot respond to calls or voice messages. For quick assistance, please email us.
Shipping Information:
- Orders typically take 7 to 21 working days to arrive, including carefully packed plants. Orders near Christchurch may arrive sooner.
- Orders take 3 days to process before dispatch. Please avoid early status inquiries.
Contact Information:
- For order issues, email your order number and issue. We’ll respond as needed.
- For urgent questions or faulty items, email us with pictures and a video.
Please note: We will not respond to tracking number inquiries within the first three weeks after your order. If you cannot wait, please
do not place an order.For more details, check our terms and conditions.We are a small team, not a call center, so frequent inquiries are
overwhelming. Thank you for your understanding.