Shipping & Delivery

We're a proud local small NZ business

FlyHugz NZ – A Business That Shares Its Profits At FlyHugz NZ, we don’t just sell comfort products — we share our profits. Instead of keeping everything for ourselves, we give back to the people who support us. Over $30,000 in Refunds in 2024 What Customers Said: "Hi, I just wanted to thank you for this much-appreciated refund. At first, I thought it was a scam, so it was a truly lovely surprise—especially as I was made redundant just before Christmas. When I’m working again, FLYHUGZ  will be on my search list. Kind regards, Tanya" How It Works Make a Purchase – Buy at least one product in 2025 to qualify excluiding first time customers who need to make an additional purchase. Leave a Review – Love us or hate us and you still qualify Leave Your Review Here Returning Customers – If you shopped with us before 2024, you need to make a new purchase in 2025. First-Time Customers – If 2025 is your first time buying, you must make one additional purchase within the same year. Receive Your Refund –– At the end of 2025, we will refund a number of purchases depending on the company’s profits Not a Lottery, Just Real Business This is not about luck. No winners, no gambling—just a real refund for real customers. And we’ve already done it. In 2024, we tested this quietly, refunding over $30,000 back to our customers. .  "Why are you doing this?" they asked. Because money doesn’t matter. What matters is competing against Temu. Why Are We Doing This? Our mission is simple: to fight back against the flood of cheap, disposable products from Chinese apps. We know we can’t compete with Temu on price, but we can do something they won’t—give money back to our customers. As long as we keep growing, we will keep sharing. And to prove we’re not just talking, we’ll be linking a video soon  showing exactly how we refunded $30,000—so you can see it for yourself. Join Us. Because quality, fairness, and real business matter. The FlyHugz NZ Team

Important Notice

All FlyHugz NZ products are exclusively designed for our brand and are available only through our official FlyHugz NZ channels. We do not advertise or sell through third-party websites, marketplaces, or any unrelated .com stores.

If you come across a website claiming to sell FlyHugz NZ items or “similar” products outside our official channels, it is likely a scam. Our products are uniquely designed for FlyHugz NZ and have no connection to any advertisements, promotions, or listings you may have seen elsewhere.

For genuine FlyHugz NZ products, always purchase directly through FlyHugz NZ official channels.

Due to a high volume of scam calls, we cannot respond to calls or voice messages. For quick assistance, please email us.

Shipping Information

Orders typically take 7 to 21 working days to arrive, including carefully packed plants. Orders delivered near Christchurch may arrive sooner.

All deliveries are made in accordance with our stated timeframes; however, delays may occur due to unforeseen circumstances. We strive to deliver your order within 7 to 21 working days, but delivery timeframes are estimates only.

If any additional shipping charges are required, you will be informed upfront before we proceed with your order.

Orders take 2 to 3 working days to process before dispatch. Please avoid early status inquiries during this processing period.

Contact Information

For order-related issues, please email us with your order number and a clear description of the issue. We will respond as needed.

For urgent questions or faulty items, please email us with clear photos and a short video so we can assess the issue quickly.

Tracking Enquiries Policy

Please note: We will not respond to tracking number enquiries within the first three weeks after your order is placed. If you are unable to wait, please do not place an order.

For further details, please refer to our Terms and Conditions. We are a small team—not a call center—and frequent enquiries can be overwhelming.

Small-Team Fulfilment Notice

We are a two-person team based in Christchurch, manually processing, packing, and dispatching orders. Unlike large retailers with automated systems, our tracking updates (where available) are handled manually, which takes time and incurs additional costs.

Tracking Availability

We do not provide tracking numbers as a standard practice, as clearly stated in our policies. However, if your order has not arrived within 21 working days, you may request a tracking update, and we will provide one if available.

New Zealand Shipping

Shipper                                    Estimated Time                                          

NZ Post or Courier IT            7-21 Days                                              

Courier IT                                   7-21 Days                                                             

 ** Please note: Certain rural deliveries can take a little more time, so please allow up to 21 working days

If you haven't received your order within 21 days, please reach out to us for tracking details. We appreciate your patience and understanding

Australia Shipping

Shipper                                                 Estimated Time                                  Shipping value 

Australia Post or Courier IT            7-21 Days                                              $14.99 NZD    (contact us for more details regarding rural areas for shipping)  

DHL                                                            Overnight                                             $50.00 NZD    (contact us for more details regarding rural areas for shipping)      

** Please note: COVID has caused some deliveries to be delayed up to 10 working days. Please contact me if you would like more information. 

If you haven't received your order within 21 days, please reach out to us for tracking details. We appreciate your patience and understanding

If you have further questions regarding our Shipping, please refer to our Terms and Conditions.                   

Worldwide Shipping

By processing your payment and completing your order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 21 working days. 

Please note, we cannot control processing delays in customs or additional delivery time to locations in the rest of the world.

FLYHUGZ is a registered trademark and established brand